LiveChat service times
Call
Domestic abuse helpline 0300 561 0077
Emergency Services
If you are in immediate danger CALL 999
Donate
Our blog

How to Access Leeway’s Services over the Christmas Holidays

12 December 2024

xmas tree with purple baubles and xmas message

The Leeway telephone helpline is staffed and contactable 24 hours a day throughout the Christmas period. Please be reassured that if you are in a relationship that feels abusive and you would like to speak to someone about it, you can call us on 0300 561 0077 and we’ll take the call.

Our offices are not fully staffed during the festive season, so some of our other services including the website chat feature may be limited. If you need to contact the office or refuge, these are the opening and closing times of the receptions this Christmas.

Office Contact Times

  • Christmas Day – closed
  • Boxing Day – closed
  • Friday 27th December – closed (email & phone lines will still be open)
  • Weekend – closed (email & phone lines will still be open)
  • Monday 30th December – closed (email & phone lines will still be open)
  • New Year’s Eve – closed
  • New Year’s Day – closed
  • Thursday 2nd January – closed (email & phone lines will still be open)
  • Friday 3rd January – closed (email & phone lines will still be open)
  • Monday 6th January onwards – Open as normal

On the days indicated, whilst our office building is closed, staff are still contactable by email and phone.

Refuge Contact Times

  • Christmas Eve – 9:30am - 4.30pm
  • Christmas Day – closed
  • Boxing Day – closed
  • Friday 27th December – 9.30am - 6.30pm
  • Saturday 28th December – 9.30 am - 1.30pm
  • Sunday 29th December – 9.30 am - 1.30pm
  • Monday 30th December – 9.30am - 6.30pm
  • New Years Eve – 9-30am - 4.30pm
  • New Year’s Day – closed
  • Thursday 2nd Jan – 9.30am - 6.30pm

We’d like to offer a special thank you to everyone who is supporting us in our Christmas campaigns - thanks to you, people who have made the hard choice to leave their homes to escape an abuser will be able to celebrate and share gifts.

Here’s wishing all of our staff, volunteers, supporters and service users a Peaceful and Merry Christmas.