Work for Leeway

Salary: £24,509

Hours: 37

Based: Breckland Refuge

Benefits include - 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job Purpose:

• To provide an effective, supportive and confidential service for women and children requiring emergency refuge accommodation.
• To ensure that the refuge operational policies procedures are implemented and adhered to, and that all statistical data is collated and maintained for stakeholders and funding bodies.
• To support the Refuge Services Co-ordinator in developing the Refuge Service to deliver the best possible outcomes for refuge residents.

Essential Requirements:

• Relevant qualification and/or two years’ experience of working with women and children who are experiencing domestic violence, for a statutory or voluntary agency.
• Ability to work independently and as part of a team.
• Experience of safeguarding vulnerable adults and children.
• Ability to work on a rota over 7 days including evening work and take part in the out of hours on-call system.
• The ability to use Microsoft office.
• Full driving license, car business insurance & use of a car to travel.

Desirable Requirements:

• Experience of working in a residential setting.

Responsible for: Volunteers, Students

Direct Reports: NIDAS Service Manager

Based: County Hall, Norwich

Hours: 37

Salary: £26,010 – Fixed Term 31st March 2026

Job Purpose:

• The CAPVA (Child and Adolescent to Parent Violence and Abuse) IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing flexible, safe, supportive, and confidential service.
• The CAPVA Intervention is a new service for Norfolk where support is offered to the whole family when the child/ren/adolescent (8-18), engages in abusive and violent behaviours towards people close to them, usually a parent or adult carer. Abusive behaviour can include physical violence; emotional, economic, or sexual abuse; and coercive control. It may also include damage to property and abuse towards other family members, particularly siblings.
• The purpose of the CAPVA IDVA role is to work in a multi-agency environment supporting both the child/adolescent and the non-abusive parent/s or care giver.
• You will also provide holistic whole family support to encourage and empower non-abusive parents and children/young people to take control of their lives and assist them in making choices appropriate to their age and development level.
• Full and accredited training will be provided to deliver RESPECT Young People Programme (RYPP) to work with young people and their families, encouraging everyone to take a role in stopping the abuse and learning respectful ways of managing conflict difficulty, and intimacy will be provided to give the skills and knowledge for the role, following a successful probation period.
• This RESPECT Young People’s Programme (RYPP) is an evidenced based intervention designed to address CAPVA. This training will result in a nationally recognised qualification.
• You will receive structured supervision sessions from RESPECT at scheduled intervals.
• This role is subject to DBS and enhanced Police security clearance.

Key Functional Responsibilities:

• To deliver the Respect Young People’s Programme with young people (8-18) and their families.
• Build a relationship with each family and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support, and utilising the evidenced based intervention (RYPP) designed to address CAPVA.
• To offer telephone, face-to-face and support to young people and their families encouraging everyone to take a role in stopping the abuse and learning respectful ways of managing conflict difficulty, and intimacy.
• To work with families to provide support, insight and simple solutions to help improve family relationships via weekly structured sessions which takes about three months to complete.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records, including recording outcomes and outputs of the programme.
• Comply within Data Protection and GDRP legislation and best practice.
• To participate in multi-agency meetings and service user groups as appropriate.
• To ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• To offer a client-led service and be flexible around working hours to suit the needs of the families that you work with. This could include some evening or weekend work.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults, and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users can participate and contribute to the development of the NIDAS service.

Person Specification

Education & Qualifications:

• Essential:
• Driving Licence, Business insurance and ability to travel across Norfolk.
• Desirable:
• A relevant childcare qualification level 3 or equivalent and experience of working with children and young people.

Experience:

• Essential:
• Experience of working in a voluntary or statutory agency for a minimum of two years with children and young people or vulnerable people.
• Experience of advocating for children and young people.
• Desirable:
• Experience of using risk assessment tools for victims of domestic abuse.
• Experience of being creative, planning and running a range of therapeutic activities for children and young people.
• Experience of delivering talks and presentations to children, young people, and agencies.

Knowledge & Skills:

• Essential:
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.
• Desirable:
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the communities in which we serve and recognise the needs and concerns of a diverse range of children and young people, ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Responsible for: Volunteers, Students

Direct Reports: NIDAS Senior Independent Domestic Abuse Advisor

Based: Broadland and South Norfolk Council Offices

Working Hours: 32

Salary: £25,500

Job Purpose:

• The Family IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing flexible, safe, supportive, and confidential service through face to face or accredited groupwork for children and young people who have experienced or are living domestic abuse.
• The purpose of the Family IDVA role is to work in a multi-agency environment in partnership with the IDVA supporting the non-abusive parent. You will also provide holistic whole family support to encourage and empower children and young people to take control of their lives and assist them in making choices appropriate to their age and development level. You will need to be creative, plan and run a range of therapeutic activities for children and young people.
• Full and accredited training to work with children and young people (aged 5-18) will be provided to give the skills and knowledge for the role, following a successful probation period. This training will result in a nationally recognised qualification.
• You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.
• This role is subject to DBS and enhanced Police security clearance.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To offer telephone, face-to-face and group advice and support to children and young people who have experienced domestic abuse and make referrals to other agencies as appropriate.
• To work with children and young people between the ages of 5 – 18 years old, to develop support plans, risk assessments and safety planning appropriate to the age and emotional development level of each child and young person. Regularly review support and safety needs in line with the accredited standards.
• To create opportunities using play, games, sports, drama, and artwork in order to stimulate young people’s intellectual, social, and emotional development.
• Facilitate a holistic assessment with children and young people, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To participate in multi-agency meetings and service user groups as appropriate.
• To work in partnership with education and youth services promoting the service, meeting the needs of children and young people, and identifying pathways available to meet their needs.
• To ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users can participate and contribute to the development of the NIDAS service.

Person Specification

Education & Qualifications:

• Essential:
• Driving Licence, Business insurance and ability to travel across Norfolk.
• Desirable:
• A relevant childcare qualification level 3 or equivalent and experience of working with children and young people.

Experience:

• Essential:
• Experience of working in a voluntary or statutory agency for a minimum of two years with children and young people or vulnerable people.
• Experience of advocating for children and young people.
• Desirable:
• Experience of using risk assessment tools for victims of domestic abuse.
• Experience of being creative, planning and running a range of therapeutic activities for children and young people.
• Experience of delivering talks and presentations to children, young people and agencies.

Knowledge & Skills:

• Essential:
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.
• Desirable:
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of children and young people ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Responsible for: Volunteers

Direct Reports: NIDAS Triage Senior IDVA

Based: Multi Agency Safeguarding Hub, Norwich.

Working Hours: 37

Salary: £25,851

Job Purpose:

• The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
• The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering a range of support to reduce the risk of further harm posed to service users and their families.
• The support will be provided depending on the needs of the caller/referral through the phone, email, webchat or approved virtual apps as and when required. You will provide referrals to the NIDAS service identified by the referrals level of risk, including group support.
• To triage all referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.
• Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma informed approach that is centred around their aims and aspirations.
• You will participate in the rota system providing cover over 7 days a week represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.
• This role is subject to DBS and enhanced Police security clearance.
• Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• Participate in the coordinating of group programmes within the service.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC (Multi Agency Risk Assessment Coordination) meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Person Specification

Education & Qualifications:

• Essential:
• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Essential:
• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.
• Desirable:
• Experience of working within the multi-agency environment.

Knowledge & Skills:

• Essential:
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Essential:
• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Responsible for: Volunteer Facilitators

Direct Reports: Daisy Programme Programme Director

Based: Hybrid working across Norfolk. Main workplace Daisy Programme Hub in Watton

Contract: 37 hours, fixed term until 1st January 2027

Salary: £28,019.07

Job Purpose:

• You will be part of our team delivering Norfolk Domestic Abuse Services (NIDAS), which is a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus who are assessed as high or medium risk and are living with or fleeing domestic abuse.
• To enhance the community response to domestic abuse in Norfolk by supporting a network of Domestic Abuse Champions working within services and organisations most likely to have contact with people who are or have been experiencing domestic abuse.
• To support early intervention before risk increases by building the skills, knowledge, and capacity of others to identify victims of domestic abuse and respond appropriately.
• To co-ordinate and deliver group programmes to provide support for the long-term recovery for survivors of domestic abuse and their children, to prevent re-victimisation and enable survivors to be better able to recover and cope with aspects of everyday life.

Key Strategic Responsibilities:

• To develop the awareness, confidence, and skills of front-line staff to reduce risk and increase safety for victims of domestic abuse who may not already be engaged with services.
• To ensure the service recognises the needs and concerns of a diverse range of people and addresses them appropriately by working proactively to ensure that a non- discriminatory service is accessible to all eligible service users and external attendees by providing delivery in a range of formats, platforms, locations, and times.
• To communicate positively with colleagues and promote NIDAS values and ethos across the organisation.
• To promote the work of NIDAS modelling a high standard of professional behaviours

Key Functional Responsibilities:

• To recruit, coordinate and maintain a network of DA Champions within a variety of front-line organisations to deliver a consistent approach to identifying and supporting victims of domestic abuse, ensuring effective coordination with other services.
• Co-ordinate external training delivery to meet national, local and partner initiatives and develop community capacity that supports wider vulnerability, well-being, economic and family objectives.
• To facilitate delivery of group programmes across Norfolk by face to face and digital platforms to support the recovery of survivors of domestic abuse and their children and enable them to form support networks and move on with increased confidence and well-being.
• To train and support others to deliver awareness sessions, group programmes and Domestic Abuse Champions training to create a network of recovery facilitators and skills enhancers across Norfolk.
• To undertake regular audits of service user recovery programme needs, external training requirements and distribution of trained domestic abuse champions to identify and develop training and facilitation plans to provide consistent provision that flexibly meets strategic and priority needs.
• Use outcome and evaluation data to review internal and external delivery to ensure that the programmes and training delivered is effective, high quality and meets client and partner need, achieving accreditation for courses that do not currently have this.
• To attend and participate positively in relevant meetings, training, supervision, and appraisals.
• To liaise with and train external agencies to increase public awareness of the issues surrounding domestic abuse.
• To represent NIDAS at appropriate meetings and forums.
• To develop positive links with voluntary and statutory agencies.
• To keep up to date with national and local government decisions pertinent to the role.
• To maintain appropriate records relating to training, DA Champions network, events and other activities.
• To keep clear records relating to safeguarding concerns.
• To undertake all other reasonable tasks requested by the management team.

Person Specification

Education & Qualifications:

• Idva qualification, or other relevant accreditation would be desirable, or a minimum of two years’ experience of working with victims of domestic abuse.

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse
• Experience and a proven track record of partnership working and have the skills and ability to build and maintain positive relationships with partners and stakeholders.
• Experience of delivering training or facilitating groups

Knowledge & Skills:

• Knowledge of legislation, around safeguarding vulnerable adults and children
• Excellent written and verbal communication skills, engaging with both customers, colleagues, and partners.
• To be confident at presenting information in a variety of situations, including formal training, face to face and remotely and dealing with feedback and challenges
• Ability to create an inclusive supportive learning environment that is responsive to the needs of different attendees.
• IT skills including use of Microsoft Office, Word, PowerPoint, and Excel.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• Must have knowledge of Signs of Safety, Family Support Processes, Safeguarding Children and Vulnerable Adult procedures, Domestic Abuse Risk Assessing, Safety Planning and support agencies.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Other:

• Full valid driving licence and use of own transport