Salary: £29,734 (pro rata)
Hours: 18.5 hours
Contract type: Fixed term to 31.03.2025
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This role is subject to a DBS and enhanced Police security clearance.
Responsible for: Volunteers, Students
Direct Reports: NIDAS Assistant Manager
Based: Multi Agency Safeguarding Hub Norwich
Job Purpose: The Unmet Need IDVA will provide effective, safe, supportive, and confidential support for women who have unmet needs aged 16 plus, living with or fleeing domestic abuse. They will work within a multi-agency environment, offering support to reduce the risk of further harm and promote safe engagement in criminal justice proceedings, MARACs, The Sanctuary Scheme, and Clare’s Law Disclosure processes. They will also collaborate with statutory and voluntary agencies to identify and establish clear referral pathways for women with unmet needs, ensuring service accessibility for all.
Key Functional Responsibilities:
- Specialist lead for women with unmet needs not engaging through traditional pathways.
- Provide information and guidance on domestic abuse and women with unmet needs to the team and professionals.
- Work with partners across Norfolk to identify and create appropriate referral pathways for women with unmet needs.
- Ensure voices of women with unmet needs inform the county-wide response to domestic abuse.
- Identify and assess risks and needs of women with unmet needs using evidence-based checklists.
- Build effective relationships with service users, offering practical and emotional support.
- Manage caseload, review support and safety needs, and facilitate holistic assessments.
- Comply with health and safety, maintain case records, and adhere to data protection laws.
- Offer various support methods, liaise with NIDAS teams, and track cases through relevant systems.
- Provide or coordinate support for criminal justice trials and report safeguarding issues.
- Work within NIDAS policies, attend supervision and training sessions, and assist in other duties as needed.
Key Strategic Responsibilities:
- Work in a multi-agency framework, promoting equality, diversity, and ensuring service user involvement.
- Collaborate with colleagues, innovate engagement methods, and improve service offerings.
- Support service users to access statutory, health, and social care services.
- Implement NIDAS’s strategy on consultation and service user involvement.
Education & Qualifications:
- Essential: Driving Licence, Business insurance, and ability to travel across Norfolk.
- Desirable: Accredited IDVA qualification or willingness to work towards one, as training will be provided commensurate with the post.
Experience:
- Essential: Minimum two years' experience in a voluntary or statutory agency with vulnerable people.
- Desirable: Experience with risk assessment tools and delivering talks/presentations.
Knowledge & Skills:
- Essential: Knowledge of legislation around safeguarding, excellent communication, IT, and problem-solving skills.
- Desirable: Understanding of trauma-informed support and impact of domestic abuse on marginalized women.
Values:
- Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
- Ability to be flexible and work independently, or as part of a team.
- Ability to respond calmly in sometimes pressured situations.
- Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
- Always seek to expand your learning and undertake all training and development essential for this role.